1. Processing Time
- All orders are processed within 1-3 business days of receipt. Orders placed on weekends or holidays will be processed the next business day.
- You will receive a confirmation email once your order has been processed and is ready to ship.
2. Shipping Methods and Delivery Times
We offer a variety of shipping options to suit your needs. Delivery times are estimated based on the shipping method selected during checkout.
- Standard Shipping:
- Delivery Time: 5-7 business days
Note: Delivery times may vary based on weather conditions, holidays, or shipping delays beyond our control.
3. Shipping Restrictions
- We currently ship to the following regions: [List of countries or regions you ship to].
- Unfortunately, we are unable to ship to P.O. Boxes or certain remote areas. Please check your shipping address to ensure it is valid.
- Orders shipping outside of the [Insert country] may be subject to customs fees, import duties, and taxes. These additional charges are the responsibility of the customer.
4. Order Tracking
Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. You can use this tracking number to monitor the status of your delivery.
5. Shipping Costs
Shipping costs are calculated at checkout based on the shipping method selected and the destination address. Shipping is free on orders over $[Insert Amount] (if applicable).
6. Lost or Damaged Packages
While we take great care to ensure that your order arrives safely, sometimes things do go wrong. If your package is lost or damaged in transit, please contact us at [Insert Contact Email] within 7 days of receiving your tracking number or delivery confirmation, and we will assist you in resolving the issue.
7. Returns and Exchanges
Please refer to our [Return Policy] for information on how to return or exchange your items.
8. Contact Us
If you have any questions about our shipping process, please reach out to our customer service team:
Contact: info@cosmeticss.top